1. Introduction

Conwy Fencing Ltd is committed to providing our customers with the best possible service. As part of this commitment, we offer a returns policy that allows you to return any items that you are not satisfied with.

2. Eligibility

To be eligible for a return, you must have purchased the item from Conwy Fencing Ltd within the last 30 days. The item must also be in its original condition and packaging.

3. Returns Process

To return an item, you can either:

  • Return it in person to our store.
  • Arrange for us to collect it from you.

If you choose to return the item in person, you must bring your original receipt and the item you are returning. Refunds will be processed in cash or by card using chip & pin.

If you choose to arrange for us to collect the item, we will charge you a collection fee. The collection fee will be based on the cost of shipping the item back to us.

4. Refunds

Refunds will be processed within 10 business days of receiving the item.

5. Collection Costs

The collection fee will be based on the cost of shipping the item back to us.

6. Damaged Items

We will not accept returns for items that have been damaged by you. This includes items with screw/nails holes, saw marks, or any other damage that was caused by you.

7. Questions

If you have any questions about our returns policy, please contact us at:

8. Governing Law

This returns policy will be governed by and construed in accordance with the laws of the United Kingdom.