Privacy Policy

Last updated: 23.11.25

Conwy Fencing Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect when you use our website, how we use it, and the choices you have.

1. Information We Collect

We may collect and process the following information when you visit or interact with our website:

Information you provide directly

  • Contact details such as your name, email address, phone number and any other information you include when submitting an enquiry via our contact form.

Information collected automatically

  • IP address, browser type, device information and pages you visit.

  • Cookie data, including analytics and preference cookies, where you have given consent.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your enquiries and provide customer support.

  • To improve and maintain our website and services.

  • To carry out analytics and performance monitoring.

  • To deliver marketing communications (only where you have consented).

  • To protect our website, detect fraud and ensure security and compliance.

3. Legal Bases for Processing (UK GDPR)

We process personal data under the following legal bases:

  • Legitimate interests – responding to enquiries, improving our services and maintaining website security.

  • Consent – when you allow cookies or opt in to marketing communications.

  • Legal obligation – where we must cooperate with law enforcement or regulatory requirements.

4. Sharing Your Information

We may share your information with:

  • Trusted third-party service providers who assist with hosting, website maintenance, analytics or email delivery.

  • Marketing partners where consent has been provided.

  • Law enforcement or regulatory bodies if required by law.

We do not sell your personal data.

5. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described above or to comply with legal requirements.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of your data in certain circumstances.

  • Object to processing, including direct marketing.

  • Request data portability to another organisation.

  • Withdraw consent at any time where consent is the basis for processing.

To exercise these rights, please contact us using the details below.

7. Cookies

We use cookies to enhance your browsing experience and analyse website performance.
You can manage cookie preferences through your browser settings or our cookie banner (if implemented).

8. Contact Us

For questions about this Privacy Policy or to make a data request, please contact:

Email: [email protected]
Company: Conwy Fencing Ltd

9. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on this page.

10. Governing Law

This Privacy Policy is governed by the laws of the United Kingdom.