Terms & Conditions

Last updated: [23.11.25]

Welcome to Conwy Fencing Ltd. These Terms and Conditions (“Terms”) outline the rules, obligations, and responsibilities that apply when you purchase products or services from us or use our website.

By placing an order with Conwy Fencing Ltd, you agree to these Terms.

1. Company Information

Conwy Fencing Ltd
Email: [email protected]
Phone: 01492 596601

2. Definitions

  • “We”, “us”, “our” refer to Conwy Fencing Ltd.

  • “You”, “customer” refer to any individual or business purchasing goods or services from us.

  • “Website” refers to our official website.

3. Orders

  • All orders are subject to availability.

  • We reserve the right to refuse any order.

  • It is your responsibility to ensure all order details are accurate.

4. Pricing & Payment

  • All prices are listed in GBP (£).

  • Prices may change without notice.

  • Payment must be made in full before delivery or collection unless otherwise agreed.

5. Delivery & Collection

  • Delivery times are estimates and not guaranteed.

  • You must ensure safe access for delivery.

  • Risk of goods passes to you at the point of delivery or collection.

6. Returns Policy

6.1 Eligibility

To be eligible for a return:

  • Items must be purchased from Conwy Fencing Ltd within the last 30 days.

  • Items must be in their original condition and packaging, unless they are defective or faulty.

6.2 How to Return Items

Return in person:

  • Items may be returned to our store with the original receipt.

  • Refunds will be processed in cash or by card using chip & pin.

Arrange a collection:

  • We can collect items from you.

  • A collection fee applies, based on return transport costs unless the item is defective or faulty.

6.3 Refunds

  • Refunds are processed within 10 business days of receiving the item.

  • Refunds are issued to the original payment method.

6.4 Collection Costs

  • A collection fee applies unless the product is faulty or defective.

  • Faulty/defective products are collected free of charge.

6.5 Faulty or Defective Items

If an item is defective, faulty, or not as described:

  • You will not be charged collection or exchange fees.

  • We will collect, replace, or refund the item at no cost to you.

We cannot accept returns for items damaged due to misuse, including nail/screw holes, saw marks, or modifications made after purchase.

7. Warranty

  • Products may come with manufacturer warranties where applicable.

  • Damage resulting from improper installation, misuse, or neglect is not covered.

8. Liability

  • We are not liable for indirect or consequential losses.

  • Our liability is limited to the value of the goods purchased.

9. Website Use

  • Content on our website is for general information only.

  • We do not guarantee complete accuracy of the website content.

10. Privacy Policy

Your privacy is important to us. Please refer to our full Privacy Policy for details on how we collect and process your personal data.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the United Kingdom.